The South African Library for the Blind (SALB) would like to inform Library Members and the Public that challenges are being experienced with the implementation of a new Library Management System, specifically with the module used to select books on behalf of our members.
Due to the unique way the System selects material for Library Members and interacts with the other modules of the Library Management System it is taking longer than anticipated to rectify the issue.
Service delivery, in general, has not been severely impacted – a manual system selection and distribution process has been in place since the module failure was detected. This may result in some delays, and SALB Management regrets any inconvenience this may cause to Library Members. Every effort is being made to address the problem in partnership with programmers of the System and we request the Library Members and Public to bear with SALB during this period.
There are also unconfirmed delays from the Postal Services which may impact the distribution of reading material to Library Members.
Members are welcome to contact the Library if they are not receiving material and every effort will be made to ascertain the reason including area-specific post office delays.
Overdrive and other services are available on the SALB website (www.salb.org.za) to Library Members to access reading material. All other ancillary services and production processes are not affected by this temporary module error.
The teams from Universal Knowledge Software (UKS) and SALB are busy finalising the outstanding modules and the system should be up and running tentatively by end October 2018.
In the meantime the Circulation Staff continue to manually select books based on your reading interests.
We apologise for any inconvenience this may have caused you.