Date: 2 November 2018
The South African Library for the Blind (SALB) assures our members that we are fully committed to serving your needs. Our relationship with you, our members, remains our top priority.
We are responsive to member needs and are always looking at opportunities to improve our products and services in partnership with our members.
We are therefore in the process of reviewing our website and online catalogues, and identifying any challenges affecting their accessibility. A team of library members will help us to evaluate the website in this regard. Consultations with our international counterparts regarding web accessibility matters will also assist us in our website updating process.
The SALB issued 10,929 books in the first quarter and 11,745 in the second quarter of this year to 4,534 of our library members. Books are being issued although not as speedily as we would like but we are also making good progress to address the challenge.
If you experience delays, please contact us immediately on 046 622 7226. The South African Post Office has assured the public that it is clearing the backlog that built up during the recently resolved nation-wide industrial action.
To enhance the reading experience we will re-introduce an accession list service for interested members early in 2019.
We are in the process of updating your records, so please expect a friendly call from us, or send us your new contact number if it’s changed to make sure we don’t miss you.
We have put a system in place not only for complaints but also compliments – we urge our members to contact us and to raise matters with us and we will make sure we address the matter as efficiently and supportively as possible. To contact us please call us at 046 622 7226 or e-mail us at firstname.lastname@example.org.
Management and staff give all our members the assurance of our commitment and dedication to render the best possible library service with the resources we have at our disposal.
We appreciate our members interest, understanding and patience since we see this as a collaborative effort.
The teams from Universal Knowledge Software (UKS) and SALB are busy finalising the outstanding modules and the system should be up and running tentatively by end October 2018.
In the meantime the Circulation Staff continue to manually select books based on your reading interests.
We apologise for any inconvenience this may have caused you.